Online Support
Not all children can access support in person. That's why Voices of Children also provides psychological support online.
The Foundation's online psychological support helpline offers professional help to children and parents free of charge, from anywhere in Ukraine or abroad. Every request matters. The team will help you navigate the available support options even when a request falls outside the helpline's scope.
After you register a request, an administrator or psychologist will contact you. In an acute crisis, administrators work to find a psychologist who can reach out to the beneficiary as quickly as possible.
After you register a request, an administrator or psychologist will contact you. In an acute crisis, administrators work to find a psychologist who can reach out to the beneficiary as quickly as possible.
How to Reach a Psychologist Online: Ways to Contact the Support Helpline
The phone support helpline takes calls daily, without days off, from 9:00 a.m. to 8:00 p.m.:
0 800 210 106
You can also write to the Telegram chatbot or Viber. Alternatively, you can also reach us via messenger at:
+380 99 198 57 95,
+380 96 039 22 58.
+380 96 039 22 58.
- Each request first goes to the helpline's administrators and coordinator. They listen, ask clarifying questions, and help put their concerns into words, even if the person finds it hard to explain right away what is troubling them.
- The request is then passed to psychologists through a dedicated Telegram bot and CRM system, where specialists take it on according to their area of expertise and current caseload.
- When needed, the psychologist refers the request to a psychiatrist, social services, or a crisis center. The Foundation maintains a network of specialized partners for this purpose.
After the sessions, my son became calmer and more confident. He started using the psychological exercises that Olena introduced him to. We are sincerely grateful for this opportunity!
How Many Consultations Are Available Free of Charge
One person can receive up to ten consultations. If the help is for a child or adolescent, two additional consultations are provided for the parents. The helpline's psychologists also work with the family, so that the effect of the support lasts and does not fade once the work with the child ends.
The number of sessions is always determined individually: sometimes a few conversations are enough, and sometimes, on the specialist's recommendation, support continues longer.
The number of sessions is always determined individually: sometimes a few conversations are enough, and sometimes, on the specialist's recommendation, support continues longer.
How to Prepare for Your First Call
No special preparation is needed. The administrator will ask all the necessary questions. It can sometimes help to think in advance about what worries you most, or what prompted you to seek support.
If the child is under 18, parental or legal guardian consent is required. When working with children and adolescents under 18, the helpline's specialists always try to establish contact with the parents. Working with an adolescent aged 14–18 without parental consent is the exception rather than the rule.
During the first contact, the administrator asks for basic information: the child's age, a brief description of the concern, and the city or region of residence. The last question matters for a practical reason: in a number of Ukrainian cities, the Foundation runs regional centers where in-person support is available. If the request calls for a different format of help, the administrator will guide the family toward the available options.
If the child is under 18, parental or legal guardian consent is required. When working with children and adolescents under 18, the helpline's specialists always try to establish contact with the parents. Working with an adolescent aged 14–18 without parental consent is the exception rather than the rule.
During the first contact, the administrator asks for basic information: the child's age, a brief description of the concern, and the city or region of residence. The last question matters for a practical reason: in a number of Ukrainian cities, the Foundation runs regional centers where in-person support is available. If the request calls for a different format of help, the administrator will guide the family toward the available options.
What Kinds of Requests the Online Support Helpline Handles
No request goes unanswered. Even when the Foundation cannot take a request on, administrators help find alternatives by recommending partner organizations, support chats, or other free services nearby.
The helpline is intended primarily for children and adolescents whose emotional state has been affected by the war or severe stress. Psychologists pay particular attention to children living in frontline areas, small communities, and areas where psychological help remains hard to access.
Consider reaching out if:
Support for adults is available when the request concerns a child's emotional state, parenting, or communication with children affected by the war.
The helpline is intended primarily for children and adolescents whose emotional state has been affected by the war or severe stress. Psychologists pay particular attention to children living in frontline areas, small communities, and areas where psychological help remains hard to access.
Consider reaching out if:
- the child has become more anxious, withdrawn, or irritable;
- sleep difficulties have appeared;
- fears persist for a long time;
- the child has experienced a loss, another traumatic event, or severe stress;
- the family is struggling to cope with the experience on their own;there are other emotional difficulties that interfere with daily life.
Support for adults is available when the request concerns a child's emotional state, parenting, or communication with children affected by the war.
The helpline's psychologists do not take on:
- Requests that require long-term clinical care, including addictions, eating disorders, or conditions requiring medical supervision.
- Behavioral difficulties related to school life or adolescents' romantic relationships. These are usually addressed more effectively by a school psychologist.
- Requests for specialized help for children with ASD or ADHD — the Foundation refers these to relevant specialists.
Who Works on the Children's Online Support Helpline
All psychologists working on the helpline go through a rigorous selection process. Candidates go through several rounds of interviews, during which experts verify their professional training.
All psychologists hold a degree in psychology and have additional training in crisis counseling, cognitive behavioral therapy, art therapy, Gestalt therapy, and specialized methods of working with psychological trauma — CETA and EMDR. Particular attention is paid to the ethics of working with children, including the difficult topics of suicide and violence.
The psychologists continually upgrade their qualifications, both within the Foundation and through external training. The quality of their work is supported by regular supervision, both group and individual.
All psychologists hold a degree in psychology and have additional training in crisis counseling, cognitive behavioral therapy, art therapy, Gestalt therapy, and specialized methods of working with psychological trauma — CETA and EMDR. Particular attention is paid to the ethics of working with children, including the difficult topics of suicide and violence.
The psychologists continually upgrade their qualifications, both within the Foundation and through external training. The quality of their work is supported by regular supervision, both group and individual.
Requests come in many different forms. Sometimes a person writes only one or two words: ‘depression,’ ‘I’m not doing well.’ That is a request, too. In such situations, we ask our administrators to call the person and clarify the context. If the issue falls within our area of expertise, we connect them with one of our psychologists. If not, we refer them to partner organizations. We maintain our own database of contacts specifically for cases like these,
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